Terms and Conditions

BESTIMATE TERMS AND CONDITIONS

Last Updated: January 28, 2026

1. INTRODUCTION AND ACCEPTANCE

These Terms and Conditions ("Terms") govern your access to and use of the Bestimate platform ("Platform"), a service marketplace operated by Bestimate Solutions L.L.C-FZ, a company incorporated in the Meydan Free Zone, Dubai, United Arab Emirates ("Company," "we," "us," or "our"). By accessing or using thePlatform, including registering as a Customer or Professional, you agree to be bound by these Terms, our Privacy Policy, and any supplemental terms incorporated by reference.

Neighbors Feature

The Platform offers an optional feature called Neighbors—a community-based feature designed to connect users within the same or nearby residential areas for local discussions, recommendations, and community engagement. Neighbors is optional and not required to use other Bestimate services.

If you enable or use Neighbors, you also agree to the Neighbors Supplemental Terms set out in Section 18 (Appendix), which include:

• Bestimate Location-Based Service Terms (Neighbors), and

• Location Data Collection and Use Consent (Neighbors).

If you do not agree to these Terms, you must not use the Platform. If you do not agree to the Neighbors Supplemental Terms, you may continue to use other Bestimate services, but Neighbors will not be available to you.

2. DEFINITIONS

Customer: A user who posts a request for services on the Platform.

Professional or Pro: An independent service provider registered on the Platform.

Lead: A service request submitted by a Customer and shown to selected Professionals.

Credit: Virtual currency that Professionals use to submit Estimates for Leads.

Services: The work or tasks offered by Professionals to Customers through the Platform.

Neighbors: An optional community-based feature designed to connect users within the same or nearby residential areas for local discussions, recommendations, alerts, and community engagement.

Location Data (Neighbors): Limited, approximate, community-level location-related information used for Neighbors, such as community or area information you provide and approximate location inferred from IP address or device settings. Neighbors does not require continuous precise GPS tracking.

3. PLATFORM ROLE AND DISCLAIMERS

3.1 Intermediary Role

Bestimate is a technology platform that facilitates connections between Customers and independent Professionals. We do not provide any Services ourselves and are not a party to any contract or agreement made between a Customer and a Professional.

3.2 Independent Contractor Status

Professionals are independent contractors. They are not employees, agents, joint venturers, or representatives of Bestimate. We do not direct or control how Professionals perform their work, supply materials, or determine the outcome of Services.

3.3 No Control or Guarantees

Customers are solely responsible for selecting a Professional and entering into any agreement with them. Except as described in Section 3.4, we do not and will not:

• Guarantee the quality, suitability, legality, or timeliness of any Services

• Independently vet, test, or accredit Professionals' skills or workmanship

• Guarantee the accuracy, currency, or validity of any licenses, insurance, or credentials provided by a Professional (although Bestimate may conduct a basic visual review of documents such as ID cards or trade licenses for consistency and may grant informational badges accordingly)

• Oversee, mediate, or resolve payment arrangements between Customers and Professionals

• Act as an insurer or offer warranties for any Services or transactions

• Provide any guarantee that the Services will meet your expectations or requirements

• Verify or guarantee the accuracy, authenticity, or completeness of any content uploaded by Professionals, including portfolios, project photos, or descriptions of past work

By using the Platform, you acknowledge that any contracting for Services is solely between you and the other user (Customer or Professional) and that Bestimate has no control over, and no responsibility for, the actions or omissions of any Customer or Professional.

3.4 Verification Badges and Document Checks

From time to time, the Platform may display badges such as "Identification Verified," "Credentials Verified," or similar labels on a Professional's profile. Badges are optional and require document submission. Registration on the Platform does not require document submission, but eligibility to receive a verification badge does.

(a) What We Check

Where a badge appears, it means that Bestimate reviewed copies of one or more documents submitted by the Professional (such as Emirates ID, UAE trade license, or qualifications/certificates) for basic consistency only, including:

• Name match

• Document type verification

• Unexpired date (where shown)

We may also review a limited, representative portfolio of past work submitted by the Professional.

(b) What We Do Not Do

A badge does not mean that Bestimate:

• Verified the document's authenticity with the issuing authority

• Conducted an independent audit, site visit, skills test, or background check

• Guarantees the ongoing validity of any license, insurance, or credential (which may lapse, be revoked, or change after our review)

• Endorses the Professional's quality of work, safety practices, or legal compliance

(b-1) Professional's Responsibility for Documents

By submitting any identification, trade license, insurance, or qualifications/certificates, the Professional represents and warrants that such documents are:

• Genuine, accurate, and unaltered

• Lawfully issued to them (or their business)

• Authorized for Bestimate's review and storage for verification purposes

The Professional must promptly notify Bestimate if any submitted document expires, is revoked, or materially changes. Uploading forged or altered documents is strictly prohibited and may result in badge removal, account suspension or termination, and referral to authorities where appropriate.

Badges are informational only and not a warranty, endorsement, or guarantee. You remain responsible for your own due diligence, including independently confirming any license, insurance coverage, or qualifications you consider material to your job.

(d) Scope and Timing

Our review is based on materials provided by the Professional at the time of submission and on information available to us then. Bestimate is under no obligation to re-verify documents on any schedule and may grant, deny, suspend, or revoke badges at its discretion.

(e) Misuse or Inaccuracies

If we believe a badge was obtained or displayed in error or through misrepresentation, we may remove the badge and take appropriate action, including account restrictions.

4. ELIGIBILITY AND REGISTRATION

4.1 Eligibility Requirements

The Platform may only be used by individuals who are:

• At least 18 years old

• Legally capable of entering into binding contracts under applicable UAE law

The Platform is intended for service transactions performed within the UAE.

4.2 Customer Registration

To register and sign in, you must provide a valid mobile phone number. We will verify your number and authenticate you using a one-time passcode (OTP) sent via SMS or WhatsApp (passwordless login; no separate username/password required).

You agree to:

• Provide truthful information

• Keep your number up to date

• Not share OTP codes with anyone

• Notify us promptly of any unauthorized access

Standard messaging rates may apply. We may use a trusted third-party provider to deliver SMS/OTP messages.

4.3 Professional Registration

To register as a Professional, you must:

• Sign up with a unique email address and mobile phone number

• Provide accurate business and contact information, including your business (or trade) name and the name of a company representative

• Select the service categories and geographic areas in which you offer Services

• Agree to these Terms and our Privacy Policy

Professional Representations and Warranties

By registering as a Professional, you represent and warrant that:

• You hold any required UAE trade license or permit for the services you intend to offer

• You are authorized to work and operate a business in the UAE

Document Submission for Verification

We may request copies of your trade license, Emirates ID, and any relevant insurance certificates for verification purposes. Providing these documents is optional and solely for Bestimate's verification purposes; however, submitting acceptable documents is required to be eligible for a verification badge under Section 3.4.

If you choose to submit verification documents, you represent and warrant that they are genuine, accurate, unaltered, and lawfully issued to you (or your business), and you authorize Bestimate to review and store copies for verification.

Important: Regardless of whether you submit such documents or are marked as verified on our Platform, you remain solely responsible for complying with all legal requirements for offering your Services.

4.4 Ineligible Professionals

You may not register or use the Platform as a Professional if:

• You do not hold a valid UAE business license or any legally required permit for the Services you intend to provide

• You only hold a freelancer permit or visa in an industry unrelated to the services you are offering (for example, a freelance permit for journalism or IT cannot be used to offer home repair services on the Platform)

• You are on a tourist visa or otherwise not authorized to work or perform services in the UAE

If we determine that you fall into any of the above categories, we reserve the right to suspend or terminate your Professional account immediately.

5. ACCOUNTS AND ACCESS

Account Limitations

• Each individual or business entity is permitted to maintain only one Customer account and one Professional account

• You may not share your account with others

• You may not register an account on behalf of someone else without authorization

• A user who has registered as a Professional may not create or maintain a Customer account using the same mobile phone number (and vice versa)

• Each account type must be associated with a unique and verified phone number

Account Security

You are responsible for maintaining the confidentiality and security of your login credentials. Any activity conducted through your account will be assumed to be authorized by you. If you suspect any unauthorized use of your account, notify us immediately at support@bestimate.ae.

Account Suspension and Termination

We reserve the right to suspend or terminate your account at any time if, in our judgment, you have violated these Terms or engaged in improper or fraudulent use of the Platform.

If your account is terminated by us due to a violation of these Terms or other policies, you may be barred from re-registering a new account on the Platform for at least 12 months, or indefinitely if we determine the violation was severe.

6. USER CONTENT AND CONDUCT

6.1 Content Rights

The Platform may allow users to create profiles, post service requests, send messages, upload images, and publish reviews or other content ("User Content").

You retain ownership of your User Content. However, by submitting or posting User Content on the Platform, you grant Bestimate a non-exclusive, worldwide, royalty-free, perpetual and, to the extent permitted by law, irrevocable, transferable, and sublicensable license to:

• Use, reproduce, adapt, modify, and translate your content

• Publish, display, and distribute your content

• Create derivative works from your content in any media

This license is subject to any non-waivable rights you may have under applicable law (such as deletion or correction rights). This license is solely for the purpose of operating, marketing, and improving the Platform.

You also agree that Bestimate may use your content (such as reviews or project photos) for promotional purposes.

You represent and warrant that you have all necessary rights and permissions to grant this license for any content you provide.

6.2 Content Standards

You are responsible for any content you post and any communications you have on the Platform. You agree that your User Content and your use of the Platform will not:

6.2.1 Misrepresentation and Portfolio Authenticity

• Present false, misleading, or defamatory information, or misrepresent your identity, qualifications, or affiliation

• Display a portfolio that is not your own work or that you are not authorized to show. Portfolio items must depict work you (or your business) actually performed

• Use illustrative stock or AI-generated images without clearly labeling them. Never present such images as completed jobs

Evidence of Authenticity:

Bestimate reserves the right to request evidence that portfolio items or completed works displayed on the Platform are genuine, such as:

• Proof of project completion

• Client consent

• Correspondence showing that the work was actually performed

Uploading misleading, copied, or AI-generated work without clear disclosure may result in removal of the content or account suspension.

Professional Responsibility:

Professionals are solely responsible for the truthfulness and authenticity of all information they upload, including descriptions, photos, and portfolios. Bestimate does not independently verify or guarantee the accuracy of such content.

6.2.2 Rights and Permissions

• Do not infringe or violate intellectual property, privacy, publicity (likeness/image), or any other rights of third parties

• Do not include faces, names, addresses, license plates, or other personal data without consent

• Obtain model/trademark/location releases where required

• You represent and warrant that you own the content or have all necessary permissions and consents (including any required releases) so that Bestimate may use it under these Terms

6.2.3 Prohibited, Harmful, or Objectionable Content

Do not post content that:

• Contains hate speech, harassment, threats, or discrimination

• Is obscene, sexually explicit, exploitative, or otherwise objectionable

• Promotes illegal or unsafe activities, weapons, or dangerous conduct

6.2.4 Spam, Fraud, or Platform Abuse

Do not:

• Include unsolicited advertising, link farming, bot-generated submissions, deceptive pricing/claims, or fraudulent information

• Upload malware or harmful code

• Attempt to scrape, probe, or gain unauthorized access to any systems

• Disrupt the Platform (e.g., DDoS attacks, brute force attempts)

6.2.5 Legal Compliance

Your content must not violate any applicable laws or regulations of the United Arab Emirates, including consumer protection laws, advertising regulations, data protection laws, community guidelines, or any other laws that apply to you.

Your Responsibility

You are solely responsible for your User Content. If your content infringes someone's rights, you, not Bestimate, are responsible for any resulting claims or liabilities.

7. REVIEWS AND RATINGS

Customers may leave reviews and star ratings ("Reviews") about their experience with a Professional. Reviews are intended to provide open and honest feedback.

By using the Platform, you acknowledge and agree that:

Review Guidelines

• Reviews reflect the opinions of individual Customers and do not reflect the opinion of Bestimate

• We do not verify the truth or accuracy of reviews

• You will not attempt to manipulate the ratings or Reviews system, including by posting false Reviews, offering incentives for positive Reviews, or coordinating with others to boost or lower ratings

Professional Response

Professionals cannot publicly reply to Reviews at this time. If you believe a Review violates these Terms or our content guidelines, you may submit a Hide Request for moderation.

Verification of Actual Work

If Bestimate reasonably believes that a Review does not relate to a genuine service transaction, Bestimate may request supporting information or proof from either the Customer or the Professional before retaining the Review.

Fake or Manipulated Reviews

Reviews found to be fabricated, exchanged, or unsupported by any actual service activity may be removed and may lead to account action.

Burden of Proof

Where a dispute arises over a Review's authenticity, Bestimate may request relevant screenshots, messages, or photos to assess whether a legitimate service interaction occurred.

Review Moderation

Bestimate may remove or edit Reviews that violate these Terms or are fraudulent or not related to an actual service experience. However, we do not remove Reviews simply because they are negative.

Prohibited Behavior

Harassment, retaliation, or attempts to coerce the removal of a Review are strictly prohibited.

8. SERVICE REQUESTS AND ESTIMATES

Posting Requests

Customers can post service requests by selecting a service category, providing details about the needed service, and specifying their location (communities).

Once submitted, a service request becomes visible to Professionals who provide the relevant service in the selected category and location.

Professional Responses (Estimates)

Professionals may use their Credits to submit Estimates in response to a service request. An Estimate typically includes estimated price for the job, anticipated timeline, and any other relevant details or terms proposed by the Professional.

Communication

After a Professional submits an Estimate, the Customer may review the Estimate and initiate a chat with that Professional (or multiple selected Professionals) through the Platform to discuss details further. All such communications should remain on the Platform until a firm agreement is reached.

Time-Sensitive Requests

Service requests and Estimates may be time-sensitive. Bestimate does not guarantee that any Professional will be hired or that any Customer will receive a minimum number of Estimates.

No Guarantee of Hire (Credits)

Spending Credits to send an Estimate only transmits your Estimate to the Customer. It does not guarantee any contact, response, or hire.

Credits are deducted when you send an Estimate and are not returned except as expressly provided in the Refund Policy (Section 10).

9. CREDITS AND PAYMENTS

Credit Requirements

Professionals must use Credits to send Estimates to Customers. Each service category may require a different amount of Credits per Lead.

The required Credit amount will be displayed before you send an Estimate. Once you confirm "Send," the corresponding Credits are deducted immediately.

Credits used are non-refundable unless expressly permitted under our Refund Policy (Section 10).

Purchasing Credits

Credits can be purchased in the app or on the website using payment methods we support (such as credit/debit card or in-app purchase).

• Prices may change at any time

• Unless stated otherwise, prices are shown in AED and may include applicable taxes (such as UAE VAT)

• All purchases of Credits are final and non-refundable, except as expressly provided in Section 10

Credits Have No Cash Value

Credits are a digital product for use solely within the Platform. They are not redeemable for cash, not transferable, not personal property, and have no value outside of the Platform.

Credit Expiration

• Paid Credits do not expire while your account remains active and in good standing

• Promotional/bonus Credits may carry an expiration date or other conditions

Third-Party Purchase Platforms

If you purchase Credits through a mobile app store or a third-party processor, the purchase may also be subject to those platforms' terms. Billing disputes should be directed to the relevant provider.

Service Payments Between Users

Bestimate is not a party to any payments for Services performed by Professionals. Payment is executed directly between Customer and Professional.

10. REFUND POLICY (CREDITS)

Credits are units used to pay Lead fees on the Platform and are not cash. Credit purchases are generally non-refundable and are not redeemable for cash.

However, we may, at our discretion, grant credit-back adjustments in limited situations:

Eligible Refund Situations

• Duplicate Lead: Duplicate post within 24 hours for the same job.

• Prohibited or Fraudulent Lead: Illegal, spam, fake, or abusive.

• Technical Error: System glitch caused improper charge or misdelivery.

• Unviewed Lead: Customer never opened or viewed your Estimate within 72 hours.

Requesting a Credit-Back

Contact support within 7 days, provide details and any evidence. Decisions are final.

No Refund in Other Cases

No refunds for non-response, no hire, negotiation failure, or service-quality disputes.

11. PROHIBITED CONDUCT

You agree not to engage in prohibited activities including fraud, misrepresentation, harassment, unlawful content, IP infringement, security violations, scraping, and unauthorized data collection.

We reserve the right to investigate and take appropriate legal action, including suspension or termination, and reporting to authorities.

12. DATA PRIVACY

We take data privacy seriously. Any personal information you provide to us is handled in accordance with applicable UAE data protection laws (including UAE Federal Decree-Law No. 45/2021 on the Protection of Personal Data) and our Privacy Policy.

By using the Platform, you consent to the collection, use, and disclosure of your personal data as described in our Privacy Policy.

Professional Obligations

If you are a Professional, you agree to use any personal information about Customers solely for the purpose of fulfilling the Services requested. You must keep it confidential and secure and not use it for any other purpose.

12.1 Neighbors Location Data and Consent (Additional)

Neighbors is optional. If you enable Neighbors, you expressly consent to the collection and use of limited, approximate location-related data for Neighbors as described in the Neighbors Supplemental Terms in Section 18.

Bestimate does not continuously track, store, or monitor your precise GPS location in real time for Neighbors.

Location is used on an approximate basis and may not always reflect your exact or current location.

Location data for Neighbors is used solely to:

• Determine eligibility for Neighbors access

• Display and limit Neighbors content based on local communities

• Support location-based visibility controls and prevent misuse

Location data is not used for targeted advertising or external profiling.

You may withdraw Neighbors location consent at any time by disabling Neighbors in app settings or contacting us (see Contact Information at the end of this document). Withdrawing consent will disable Neighbors access but will not affect your ability to use other Bestimate services.

13. INTELLECTUAL PROPERTY

All rights in the Platform and Platform Content are owned by Bestimate or its licensors and are protected by intellectual property laws. Unauthorized use is prohibited.

14. INDEMNITY

You agree to indemnify, defend (if we request), and hold harmless Bestimate and related parties from claims arising out of your use, breach, Services, User Content, or violation of rights.

We may assume exclusive defense and control. No settlement without our consent.

15. LIMITATION OF LIABILITY

To the maximum extent permitted by law, Bestimate is not liable for indirect, incidental, consequential, special, exemplary, or punitive damages.

Total aggregate liability will not exceed the lesser of:

• AED 1,000, or

• The total amount of fees you paid to Bestimate in the 12 months prior to the claim.

Nothing excludes liabilities that cannot be excluded under UAE law.

16. GENERAL TERMS

Governing Law and Jurisdiction

These Terms are governed by the laws of the UAE, as applicable in Dubai, and the regulations of the Meydan Free Zone. Courts of Dubai have exclusive jurisdiction except where informal resolution applies.

Modifications to Terms

We may modify or update these Terms. If we make material changes, we will notify users by posting updated Terms, updating the "Last Updated" date, and in certain cases sending an in-app notification. Continued use constitutes acceptance.

16.1 Neighbors Supplemental Terms; Incorporation; Precedence

Incorporation

The Neighbors Supplemental Terms in Section 18 are incorporated into these Terms and form part of the binding agreement when you enable or use Neighbors.

Order of Precedence

If there is any conflict between documents:

• The Privacy Policy governs the collection, use, and protection of personal data.

• These Terms govern general Platform access and usage.

• The Neighbors Supplemental Terms govern Neighbors-specific rules, including location-based visibility and location-data consent.

Severability, No Waiver, Assignment, Force Majeure, Entire Agreement

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force. Our failure to enforce any right or provision does not waive that right. We may assign these Terms; you may not. Neither party is liable for delays caused by events beyond reasonable control. These Terms constitute the entire agreement between you and Bestimate regarding the Platform.

17. ACKNOWLEDGMENT

By using Bestimate, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

18. NEIGHBORS SUPPLEMENTAL TERMS (APPENDIX)

This Section 18 applies only if you enable or use Neighbors. It is incorporated into these Terms.

18.1 BESTIMATE LOCATION-BASED SERVICE TERMS (NEIGHBORS)

Last Updated: January 28, 2026

18.1.1 Purpose and Scope

These Location-Based Service Terms ("Location Terms") govern your use of the Neighbors feature within the Bestimate platform.

Neighbors is a community-based feature designed to connect users within the same or nearby residential areas for local discussions, recommendations, and community engagement.

By using the Neighbors feature, you agree to these Location Terms in addition to our main Terms and Conditions.

If you do not agree to these Location Terms, you may continue to use other Bestimate services, but Neighbors will not be available to you.

18.1.2 How Neighbors Works

18.1.2.1 Location-Based Visibility

The Neighbors feature uses limited location-related information to:

• Restrict visibility of posts, comments, and marketplace listings to users in the same or nearby communities

• Enable community-specific discussions, recommendations, and alerts

• Support resident-focused interactions and trust within local communities

• Prevent misuse by non-residents or commercial actors

18.1.2.2 Intended Use

Neighbors is intended for personal, non-commercial community interaction among residents. Commercial promotion, advertising, or lead solicitation may be restricted or removed unless expressly permitted by Bestimate.

18.1.3 Location Information

18.1.3.1 Nature of Location Data

Location data used for Neighbors is approximate and community-level, not precise GPS tracking. It may include community or neighborhood name and area-level location inferred from user input, IP address, or device signals.

Exact real-time location tracking is not required to use Neighbors.

18.1.3.2 Accuracy Limitations

Location determinations are based on available signals and may not always be accurate or up to date. We do not guarantee that community boundaries or user locations are perfectly precise at all times.

18.1.4 Your Responsibilities

By using Neighbors, you represent and agree that:

• You will provide accurate and truthful location information

• You will not misrepresent your residence or community affiliation

• You will not attempt to access, post in, or interact with communities where you do not reside or have a legitimate connection

• You will use Neighbors in accordance with all applicable UAE laws and regulations

Violation of these obligations may result in content removal, feature restriction, or account suspension at Bestimate's discretion.

18.1.5 Community Boundaries and Adjustments

18.1.5.1 Discretionary Adjustments

Bestimate may, at its sole discretion, adjust community boundaries or visibility logic for safety, usability, or operational reasons; limit or expand post visibility based on community size, density, or abuse signals; and modify the geographic scope of Neighbors communities from time to time.

18.1.5.2 No Impact on Core Services

Any adjustments to Neighbors do not affect your access to core Bestimate services outside of the Neighbors feature.

18.1.6 Disclaimers

18.1.6.1 No Guarantee of Community Accuracy

Bestimate does not guarantee that all users in Neighbors are actual residents of the community they claim, all content shared in Neighbors is accurate, complete, or verified, or that community boundaries precisely match official or governmental boundaries.

18.1.6.2 Peer-to-Peer Feature

Neighbors is a peer-to-peer community feature and does not represent an official residents' association, a homeowners' association, or a governmental authority or official community body.

You should exercise your own judgment when interacting with other users and evaluating content posted in Neighbors.

18.1.6.3 Content Verification

Bestimate does not independently verify user claims about residence or community membership, the accuracy of recommendations, advice, or information shared in Neighbors, or whether users have the authority to speak on behalf of any community or building management.

18.1.7 Prohibited Conduct in Neighbors

In addition to the prohibited conduct outlined in our main Terms and Conditions, you specifically agree not to:

• Create fake accounts to access multiple communities

• Post commercial solicitations or spam in Neighbors unless expressly permitted

• Impersonate building management, security personnel, or community authorities

• Share personal information about other residents without their consent

• Use Neighbors to harass, stalk, or monitor other community members

18.1.8 Content Moderation

Bestimate reserves the right to review and remove content from Neighbors that violates these Location Terms or our main Terms and Conditions; restrict or suspend your access to Neighbors if you misuse the feature; and adjust visibility of posts based on community relevance or safety concerns.

Content moderation decisions are made at our discretion and are final.

18.1.9 Relationship to Other Policies

18.1.9.1 Supplemental Terms

These Location Terms supplement and form part of Bestimate Terms and Conditions (as updated) and Bestimate Privacy Policy.

18.1.9.2 Order of Precedence

If there is any conflict between these Location Terms and other Bestimate policies: the Privacy Policy governs personal data, the Terms and Conditions govern general platform access and usage, and these Location Terms govern Neighbors-specific use.

All three documents should be read together as a comprehensive agreement.

18.1.10 Modifications

We may modify or update these Location Terms from time to time. If we make material changes, we will notify you by posting the updated Location Terms on the Platform, updating the "Last Updated" date at the top of these Location Terms, and in certain cases, sending you an in-app notification.

Continued use of Neighbors after the effective date constitutes acceptance.

By using Neighbors, you acknowledge that you have read, understood, and agreed to these Location-Based Service Terms.

18.2 LOCATION DATA COLLECTION AND USE CONSENT (NEIGHBORS)

Consent Title: Location Data Collection and Use for Neighbors

Last Updated: January 28, 2026

This consent applies only to the optional Neighbors feature and is not required to use other Bestimate services.

By enabling Neighbors, you expressly consent to the collection and use of limited location-related data as described below.

18.2.1 LOCATION DATA WE COLLECT

For the Neighbors feature, Bestimate may collect community or area information you provide, approximate location inferred from IP address or device settings, and location-related signals used for verification purposes (where applicable).

We do not continuously track, store, or monitor your precise GPS location in real time. Location data is used on an approximate basis and may not always reflect your exact or current location.

18.2.2 PURPOSE OF USE

Location data is used solely to determine eligibility for Neighbors access, display and limit Neighbors content based on local communities, and support location-based visibility controls within Neighbors.

Location data is not used for targeted advertising or external profiling.

18.2.3 LEGAL BASIS

We process location data based on your explicit consent, in accordance with the UAE Personal Data Protection Law (PDPL), and our legitimate interests in operating and securing location-based platform features.

18.2.4 DATA SHARING

Location data is shared with other users only as general area or community labels and is not sold or shared with third-party advertisers.

Authorized service providers may process location data solely to support Bestimate's platform operations and are contractually restricted from using it for any other purpose.

18.2.5 RETENTION

Location-related data is retained only while your account is active, or as necessary to operate Neighbors and address misuse or technical issues.

After that, the data is deleted or anonymized in accordance with the Bestimate Privacy Policy.

18.2.6 WITHDRAWAL OF CONSENT

You may withdraw this consent at any time by disabling Neighbors in app settings or by contacting us (see Contact Information below).

Withdrawing consent will disable Neighbors access but will not affect your ability to use other Bestimate services.

18.2.7 ACKNOWLEDGMENT

By tapping "Agree" or enabling Neighbors, you confirm that you have read and understood this consent and voluntarily consent to the collection and use of location data as described above.

This consent is governed by UAE law and should be read together with the Bestimate Privacy Policy.

CONTACT INFORMATION

Bestimate Solutions L.L.C-FZ

Meydan Free Zone, Dubai, UAE

Legal Inquiries: legal@bestimate.ae

Customer Support: support@bestimate.ae

Safety and Security Concerns: safety@bestimate.ae

Privacy Inquiries: privacy@bestimate.ae